Crew member
- Staying fast and calm through dinner rushesWork skilldinner rushThe hour when the phones, the counter and the delivery apps all want food at once. Staying friendly and accurate through it is the whole job.Carries over: Retail: Saturday afternoons, holiday sales and the line that never ends., with the phones, the counter and the delivery orders all going at once.
- Taking orders by phone, at the counter and online, and checking ordersWork skillorder accuracyWrite it down, read it back, check it again before it leaves. The customer gets exactly what they asked for, every time.Carries over: Warehouse pick lists, pharmacy counters, data entry: same habit, different paper. before they go out.
- Cash handlingWork skillcash handlingCounting the till, making change fast and correct, and balancing the drawer at close. Honest to the cent.Carries over: Any register, any store: the drawer has to balance at the end of the night.: counting the till and making change, fast and correct.
- Friendly customer serviceWork skillcustomer serviceGreeting people like you mean it, and staying calm when they are upset. Listen first, fix what you can, and make it right.Carries over: Front desks, call centres, retail floors and help desks all run on this., including handling complaints calmly and making it right.
- Keeping to food safety and cleanlinessWork skillfood safetyClean hands, clean surfaces, the right temperatures and dated labels. You follow the rules every time because people's health depends on it.Carries over: Any job with a checklist and a standard to meet: stock rotation, safety rules, audits. standards on every shift.
- Following recipesWork skillfollowing recipesThe hundredth pizza of the night has to match the first one. That means following the recipe exactly, even when nobody is watching.Carries over: Procedures, planograms and checklists: doing it the right way, the same way, every time. exactly, so every order comes out the same.
- Multitasking in a teamWork skillmultitasking in a teamPhone ringing, oven timer going, a customer at the counter, and a teammate who needs a hand. You call out, cover each other and keep it moving.Carries over: Every shared shift: stocking while serving, answering while filing.: calling out, covering each other and keeping the line moving.
- ReliabilityWork skillreliabilityShowing up on time for every shift on the schedule, ready to work. The team can plan around you because you are always there.Carries over: The first thing every manager in every industry is hiring for.: on time and ready for every shift.
Where it carries over
- Retail
- Cash, customer questions, busy weekends and keeping the floor tidy.
- Customer service
- Phones, patience, and turning a complaint into a customer who comes back.
- Warehouse and stock
- Accuracy, pace, checklists and safety rules.
- Office
- Phones, orders and records handled right the first time.
- Tech
- Finding the cause of a problem and checking the work before it ships.